Welcome! You can raise a request for Nabis Partners Software Services using the options provided.
Nabis - Software Support Ticket
Sharing feedback on how we can improve the software platform itself, please feel free to log your request here.
We are happy to help. Once you submit a support ticket, you will receive an automated email with a ticket receipt, while you wait for our team’s response.
The more detail, information, and screenshots you can provide, the better our Support team can assist you. Thank you!
Please note that this portal is for Software platform bugs and requests only. If you have any urgent operational issues related to orders, please email help@nabis.com, thank you!
{"xsrfToken":"03530e68d6bfc943cedcce3c0857339cc491fe7b_lout","branding":{"id":"9","key":"npss","name":"Nabis Partners Software Services","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Hi, from","sharedPortalName":"Software Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Hi, from","sharedPortalName":"Software Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/28ea3b60-ac4a-47cd-8c0b-d8a1e116806b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNGU2MGQwNC04ZDZmLTRjYTQtYWNlMy0yNjNjYzliOTg2MjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI4ZWEzYjYwLWFjNGEtNDdjZC04YzBiLWQ4YTFlMTE2ODA2YiI6WyJyZWFkIl19LCJleHAiOjE3NTAxNjA0OTcsIm5iZiI6MTc1MDE1OTg5N30.XnGfCqTO232SiY00DxjfClUnyAUhrx5UgRsmnczvU-M&client=24e60d04-8d6f-4ca4-ace3-263cc9b98627&height=300&mode=fit","bannerMediaApiFileId":"28ea3b60-ac4a-47cd-8c0b-d8a1e116806b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"npss","projectId":10021,"serviceDeskId":9,"name":"Nabis Partners Software Services","description":"<p>Welcome! You can raise a request for Nabis Partners Software Services using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"103","name":"Nabis - Software Support Ticket","descriptionHtml":"<p>We are happy to help. Once you submit a support ticket, you will receive an automated email with a ticket receipt, while you wait for our team’s response.</p>\n<p>The more detail, information, and screenshots you can provide, the better our Support team can assist you. Thank you!</p>\n<p>Please note that this portal is for Software platform bugs and requests only. If you have any urgent operational issues related to orders, please email help@nabis.com, thank you!</p>","callToAction":"Nabis - Software Support Ticket","introHtml":"<p>Sharing feedback on how we can improve the software platform itself, please feel free to log your request here.</p>","icon":10467,"iconUrl":"https://nabis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[23],"key":""},{"id":"98","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10532,"iconUrl":"https://nabis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"95","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10541,"iconUrl":"https://nabis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"97","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10554,"iconUrl":"https://nabis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[],"key":""},{"id":"96","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10546,"iconUrl":"https://nabis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"99","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10550,"iconUrl":"https://nabis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"100","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10540,"iconUrl":"https://nabis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""},{"id":"101","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10544,"iconUrl":"https://nabis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"94","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10525,"iconUrl":"https://nabis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""}],"reqGroups":[{"id":23,"name":"General"}],"orderMapping":{"23":[103]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4556e6a5-7e43-3641-a062-8957994c7fca","appLinkName":"System Confluence","appLinkUrl":"https://nabis.atlassian.net/wiki","spaceKey":"NPSS","spaceName":"Nabis Partners Software Services","spaceUrl":"https://nabis.atlassian.net/wiki/spaces/NPSS","isServer":false},"labels":[],"projectKey":"NPSS","serviceDeskId":9,"kbLinkDomainURLs":["https://nabis.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NPSS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNGU2MGQwNC04ZDZmLTRjYTQtYWNlMy0yNjNjYzliOTg2MjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAxNjEwOTcsIm5iZiI6MTc1MDE1OTg5N30.DW7WCXRewEg3ROCyjD_16lmmHOA5Sn8zBQ0I16wpA6M","targetCollection":"upload-project-10021","endpointUrl":"https://api.media.atlassian.com","clientId":"24e60d04-8d6f-4ca4-ace3-263cc9b98627","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":103,"projectId":10021,"issueType":{"id":"10032","name":"New Feature"},"form":{"name":"Nabis - Software Support Ticket","descriptionHtml":"<p>We are happy to help. Once you submit a support ticket, you will receive an automated email with a ticket receipt, while you wait for our team’s response.</p>\n\n<p>The more detail, information, and screenshots you can provide, the better our Support team can assist you. Thank you! </p>\n\n<p>Please note that this portal is for Software platform bugs and requests only. If you have any urgent operational issues related to orders, please email help@nabis.com, thank you!</p>","callToAction":"Nabis - Software Support Ticket","intro":"<p>Sharing feedback on how we can improve the software platform itself, please feel free to log your request here.</p>","instructions":"<p>We are happy to help. Once you submit a support ticket, you will receive an automated email with a ticket receipt, while you wait for our team’s response.</p>\n\n<p>The more detail, information, and screenshots you can provide, the better our Support team can assist you. Thank you! </p>\n\n<p>Please note that this portal is for Software platform bugs and requests only. If you have any urgent operational issues related to orders, please email help@nabis.com, thank you!</p>","icon":10467,"iconUrl":"https://nabis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10072","fieldConfigId":"10182","label":"Your Name","description":"What is your first/last name?","descriptionHtml":"<p>What is your first/last name?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10093","fieldConfigId":"10211","label":"Your Email Address","description":"What is the email you use on the Nabis Portal?","descriptionHtml":"<p>What is the email you use on the Nabis Portal?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10039","fieldConfigId":"10140","label":"Your Device","description":"What Device Were you using? (Bugs Only)","descriptionHtml":"<p>What Device Were you using? (Bugs Only)</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10027","label":"iPhone","selected":false,"children":[]},{"value":"10028","label":"Android","selected":false,"children":[]},{"value":"10029","label":"Desktop","selected":false,"children":[]},{"value":"10030","label":"Tablet","selected":false,"children":[]},{"value":"10031","label":"Mac","selected":false,"children":[]},{"value":"10032","label":"PC","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10036","fieldConfigId":"10137","label":"Relevant URLs","description":"What relevant URLs were you using at the time of the issue? (Bugs Only)","descriptionHtml":"<p>What relevant URLs were you using at the time of the issue? (Bugs Only)</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Issue","description":"Please provide a short and clear headline of the issue","descriptionHtml":"<p>Please provide a short and clear headline of the issue</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10079","fieldConfigId":"10190","label":"Details about the Issue","description":"Please provide as much detail as possible about the issue.","descriptionHtml":"<p>Please provide as much detail as possible about the issue.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Screenshots / Evidence","description":"If you have any additional documentation or screenshots that can help us understand the request, please feel free to add them here.","descriptionHtml":"<p>If you have any additional documentation or screenshots that can help us understand the request, please feel free to add them here.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/103","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/103","calendarParams":{"firstDay":0,"date":"2025-06-17T04:31:37-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4556e6a5-7e43-3641-a062-8957994c7fca","appLinkName":"System Confluence","appLinkUrl":"https://nabis.atlassian.net/wiki","spaceKey":"NPSS","spaceName":"Nabis Partners Software Services","spaceUrl":"https://nabis.atlassian.net/wiki/spaces/NPSS","isServer":false},"labels":[],"projectKey":"NPSS","serviceDeskId":9,"kbLinkDomainURLs":["https://nabis.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNGU2MGQwNC04ZDZmLTRjYTQtYWNlMy0yNjNjYzliOTg2MjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAxNjEwOTcsIm5iZiI6MTc1MDE1OTg5N30.DW7WCXRewEg3ROCyjD_16lmmHOA5Sn8zBQ0I16wpA6M","targetCollection":"upload-project-10021","endpointUrl":"https://api.media.atlassian.com","clientId":"24e60d04-8d6f-4ca4-ace3-263cc9b98627","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:awssc-jsd-connector__sd-portal-request-create-product-to-provision","name":"","html":"<div class=\"ap-container\" id=\"ap-awssc-jsd-connector__sd-portal-request-create-product-to-provision\">\n\n <div class=\"ap-content \" id=\"embedded-awssc-jsd-connector__sd-portal-request-create-product-to-provision\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"awssc-jsd-connector\",\n \"uniqueKey\":\"awssc-jsd-connector__sd-portal-request-create-product-to-provision\",\n \"key\":\"sd-portal-request-create-product-to-provision\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-awssc-app.services.atlassian.com/select-product-customer-portal?requestTypeId=103&serviceDeskId=9&xdm_e=https%3A%2F%2Fnabis.atlassian.net&xdm_c=channel-awssc-jsd-connector__sd-portal-request-create-product-to-provision&cp=&xdm_deprecated_addon_key_do_not_use=awssc-jsd-connector&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJiZDBjZjE4ZWU1ZWI5ZTc4MzY5ZDY3MGNjMjk3NzdjYjBjZTMwYTQwNzNiY2EyZDk0MDA0NzNlMzQwMzAwNzFlIiwiaXNzIjoiNDljZDZhMmEtMWM5ZC0zMjVmLTk2OWUtODg1Y2I4OGJmNDExIiwiY29udGV4dCI6e30sImV4cCI6MTc1MDE2MDc5NywiaWF0IjoxNzUwMTU5ODk3fQ.40BrAJMBIVNZ5oSca7XWeE-NWTzQL_5YCbaii6kBhDw\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjQ5Y2Q2YTJhLTFjOWQtMzI1Zi05NjllLTg4NWNiODhiZjQxMSIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL25hYmlzLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL25hYmlzLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6Ik5QU1MiLCJpZCI6IjEwMDIxIn19fSwiZXhwIjoxNzUwMTYwNzk3LCJpYXQiOjE3NTAxNTk4OTd9.VETaSHsd9j27f_fdGAM9qPM8alJ8qxbMvW8CZw-4bEs\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://nabis.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://nabis.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"NPSS\\\",\\\"id\\\":\\\"10021\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"NPSS\\\",\\\"project.id\\\":\\\"10021\\\",\\\"servicedesk.serviceDeskId\\\":\\\"9\\\",\\\"servicedesk.requestTypeId\\\":\\\"103\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://jsd-awssc-app.services.atlassian.com\",\n \"hostOrigin\":\"https://nabis.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"legacyPropertyPanels":[]}}}